Customer Service Representative

Customer Service Representative

Order Management

  • Proactively assisting and implementing order process improvements
  • Input web and dealer orders into Acumatica on a daily basis first thing each morning and throughout the day
  • Proactively monitor backorders and generate shipments on a daily basis
  • Manage order issues, discrepancies, changes, additions
  • Enter employee gear orders into Acumatica and ensure everyone is adhering to the policy
  • Print orders for the warehouse on a daily basis

Customer Service

  • Provide secondary customer support behind the customer support lead
  • Follow customer support guidelines as established by customer support lead
  • Display the highest level of verbal and written communication to all customers
  • Promote customer service ‘Best Practices’ at all times
  • Fulfill customer service requests via phone, email, mail or social media
  • Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and sales

General

  • Purchase office supplies as needed
  • Organize company events
  • Weekly and monthly reporting to direct supervisor
  • Maintaining a sound understanding and adherence to the 509 quality policies
  • Strong customer orientation 
  • Must become proficient in the use of Acumatica ERP system
  • Perform other assigned tasks and duties as necessary

Knowledge & Skills

  • 3-5 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong negotiation and customer relationship skills
  • Ability to evaluate and analyze data independently
  • Proven initiative and creative approaches to problem solving
  • MS Office including Excel, Word, and Outlook.
  • Strong attention to detail, goal oriented