Customer Service Representative (In Person)

Customer Service Representative (In Person)

Why 509

509 is an outdoor powersports brand founded in 2003 leading in the snow and moto industries. We’re more than just a gear company, we establish a deep-rooted emotional connection born from our shared passion for the outdoors. Relentlessly driven by our passion for riding and the outdoors, 509 is the fuel that enables you to live your passion for adventure through innovative products and inspiring storytelling. While bringing inspiration and innovation to riders all over the world! Come join our team!

Relentlessly driven by our passion for riding and the outdoors, 509 is the fuel that enables you to live your passion for adventure through innovative products and inspiring storytelling.

Company Link- https://ride509.com/

Career Page- https://careers.ride509.com/ values and brand video

YouTube Link- 509 – Fueling Your Passion

Job Summary

The Customer Service team works together as an elite set of members engaged to uphold the integrity of the 509 Brand. This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. This position may have a 3 month trial period of employment depending on level of experience.

The 509 Customer Service team works together as a rad set of members who are authentic to the 509 Brand and sharing a passion for the outdoors. This position is full time and requires someone who is dedicated, punctual, and fun. The ability to multi-task, creatively problem solve and be customer obsessed are essential. The ideal candidate is a quick learner who can retain knowledge and training while providing the best possible customer service. This person should also demonstrate initiative and strong organizational skills. The Customer Service Rep is responsible for providing efficient, professional and friendly service to every customer. Main duties include answering phone calls, responding to support tickets and our live chats.  This position may have a 3 month trial period of employment depending on level of experience. This position may qualify for sweet company discounts through 509 and other brands, as well as yearly profit sharing.

Job Description

  • Fulfill customer service requests via phone, email, mail, chat, in person or social media
  • Establish and maintain effective and cooperative working relationships and excellent customer service with consumers
  • Develop a deep knowledge of adventurous and authentic gear
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
  • Manage large amounts of incoming calls – no cold calls!
  • Identify and assess customers’ needs to achieve satisfaction – including teaching new terminology and concepts
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Go the extra mile to engage customers

We are looking for people who:

  • Have some experience in customer service roles, preferably with product/industry knowledge
  • Experience with computers and simple math
  • Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
  • Ability to learn quickly
  • Able to work well as part of a team
  • High level of communication and relationship building in a professional, positive, and kind manner
  • Find creative problem solving fulfilling and challenging
  • Provide guidance to employees and customers

Benefits & Perks

In addition to the great brand, team, and culture that we have at (Klim/509), here are some additional perks and benefits of working at Teton Outfitters:

  • Flexible Hybrid (in-office) schedule
  • Big company discounts for Klim, 509, and Polaris.
  • Annual profit sharing benefits
  • Health benefits include dental, vision, prescription, HSA,  life & disability insurance.
  • 401 K contribution matching up at 5%
  • Paid holidays
  • Immediate PTO available with 2 weeks of annual vacation accrual

509 is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.  Employment with 509 is contingent upon successful completion of a drug screen and background check.

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